Policies

philosophy

We support sustainable labor and environmental practices. Peggy Skemp Jewelry is made entirely by hand made in the USA, cast and fabricated in recycled metal and meticulously hand finished and polished. Many of the works are limited edition or one-of-a-kind. All silver and gold castings are recycled metal which has been assayed for purity. The silver is .925 sterling and the carnation silver is .250 silver. We use jewelry-quality metal (without any heavy metals or impurities.) Any diamonds used are acquired from trusted local dealers and are Kimberly Certified as being conflict free.

Our goal is to ethically create beautiful, wearable heirloom pieces that pose as intimate scientific illustrations and invite exploration, deeper consideration, a closer look. Questions and feedback are welcome: info@peggyskemp.com.

shipping

Thank you for your order! Most non-custom items ship within 3-5 business days. Please allow 2 weeks for custom orders unless other arrangements have been made. All rings are made to order in your size, and are considered custom. You will receive a confirmation email through paypal when your payment has been received. If you have placed your order and would like to pay by another method please contact me to arrange payment: info@peggyskemp.com.

International customers may be required to pay a duty or tax in order to receive their item. Taxes are the customers' responsibility and are not included in the purchase price. Occasionally international customers must claim their parcels at the customs or post office. Parcels that are not claimed are returned to us within 1-2 months. Refunds will not be given for shipping on returned parcels. 

returns

Your satisfaction is our highest goal. Each piece is polished and carefully, repeatedly tested it prior to shipping. If you are not completely satisfied with your purchase, please contact us by email at info@peggyskemp.com within 15 days of receiving your order to arrange a return. After 15 days, your return may be denied or a 15% restocking fee assessed. Custom orders (including most rings) are not returnable.

You may return your non-custom item in its original condition within 15 days for an exchange or full refund of the original purchase price (less shipping costs.) Returned merchandise must be sent back pre-paid in its original condition. If your item was received damaged let me know right away. I will repair or replace the damaged piece as long as you contact me right away to arrange the exchange. Please send the item with tracking, insured for its full value and carefully packaged. I am not responsible for jewelry lost or damaged in transit. I reserve the right to deny credit if the merchandise does not meet these return policy requirements.

All items ship with delivery tracking. If your jewelry order is being shipped to a place with an unsecure mailbox and insurance or signature confirmation are needed, please contact me before or right after you have placed the order to arrange a shipping upgrade. Once the parcel is verified delivered, Peggy Skemp Jewelry is not responsible for mail theft, etc. Refunds can only be given for items that can be sent back.

To arrange a return, E-Mail Peggy: info@peggyskemp.com.

 

privacy

No customer payment information is retained on record or shared with any third parties. We use cookies for advertising purposes, to enhance your experience and gather information about visitors to our website. We implement a variety of security measures to maintain the safety of your personal information, which is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.